<p>TokyoParcel is fully committed to protecting your personal information in compliance with the laws of Vietnam regarding data privacy and confidentiality. When you provide your information to us, it means you trust that we will use it responsibly and in your best interest. TokyoParcel understands the importance of this trust, and we want you to be fully informed about our privacy practices and how we safeguard your information.</p><h3><strong>1. What personal data does TokyoParcel collect?</strong></h3><p>At TokyoParcel, we place great importance on protecting our customers’ personal data. The primary purpose of collecting and using personal information is to provide and continuously improve our services to best meet customer needs. The types of data we collect include:</p><ul><li><strong>Information you provide:</strong> Data related to the services you use, which you may choose to share.</li><li><strong>Automatic information:</strong> Data about how you interact with and use our services.</li><li><strong>Information from other sources:</strong> Such as delivery addresses or supplier information to facilitate order fulfillment.</li></ul><h3><strong>2. Purpose of data use</strong></h3><p>Your personal information is used for the following purposes:</p><ul><li>Processing orders, providing products/services, and customer support.</li><li>Improving service quality and resolving issues.</li><li>Personalizing experiences and recommendations.</li><li>Complying with legal requirements.</li><li>Communicating and consulting customers about our services.</li><li>Promoting our services (without using personally identifiable information).</li><li>Preventing fraud and ensuring customer safety.</li></ul><p>We are committed to protecting your privacy and personal information while delivering the best possible experience.</p><h3><strong>3. Data deletion process</strong></h3><p>You may update or delete your personal information at any time through your account settings or by contacting us at <strong>service.tokyoparcel@gmail.com</strong></p><p>. We will process your requests promptly. Please note that deleting your information may limit your access to some of our services.</p><p><strong>Steps to delete your data:</strong></p><ol><li>Log in to your TokyoParcel account.</li><li>Visit <a href="https://tokyoparcel.com/account/settings" rel="noopener noreferrer" target="_blank">https://tokyoparcel.com/account/settings</a></li><li> to delete your account.</li></ol><h3><strong>4. Does TokyoParcel share your personal information?</strong></h3><p>We prioritize your privacy and <strong>never sell</strong> your personal information for commercial purposes. However, we may share data in the following cases, while ensuring full compliance with this Privacy Policy and privacy laws:</p><ul><li><strong>Third-party transactions:</strong> When using third-party products/services through TokyoParcel, relevant data will be shared to complete the transaction.</li><li><strong>Service providers:</strong> We may work with trusted partners for delivery, payment processing, or marketing. They only receive the necessary data and cannot use it for other purposes.</li><li><strong>Legal and safety reasons:</strong> We may disclose information to comply with the law, enforce our Terms of Use, protect our rights, and prevent fraud.</li></ul><h3><strong>5. How do we protect your data?</strong></h3><p><strong>Data security:</strong></p><ul><li>Our systems are designed with strict security and privacy in mind.</li><li>We use advanced encryption and security protocols.</li><li>We comply with PCI DSS standards for payment card data protection.</li><li>We employ physical, electronic, and procedural safeguards.</li><li>We may verify your identity before granting access to your data.</li></ul><p><strong>Your control:</strong></p><ul><li>You have tools to protect and manage your own data.</li><li>You can adjust security settings based on your preferences.</li></ul><p><strong>Your responsibility:</strong></p><ul><li>Protect your password and devices from unauthorized access.</li><li>Use a unique password for your TokyoParcel account.</li><li>Always log out after using shared computers.</li></ul><h3><strong>6. Advertising</strong></h3><p><strong>Third-party advertising and links:</strong></p><p> Our services may include ads or links from third-party providers who may collect information when you interact with them.</p><p><strong>Advertising services:</strong></p><ul><li>We work with advertising partners to show you relevant ads.</li><li>We do not share your personal identity information with advertisers.</li><li>We use advertising identifiers (e.g., cookies, device IDs) to measure performance.</li><li>You can opt out of personalized ads in your account settings.</li></ul><h3><strong>7. Access to your information</strong></h3><p>You can view and update your personal information—such as your name, address, payment preferences, profile details, membership, and order history—through the <strong>“My Account”</strong> section on our website.</p><h3><strong>8. Your choices</strong></h3><p>If you have questions about how your personal information is collected or used, please contact our Customer Support team. Note that opting out of data sharing may limit certain service features.</p><p>TokyoParcel complies with all applicable data protection laws. Upon reasonable request or legal requirement, you may ask to access or delete your data by emailing <strong>service.tokyoparcel@gmail.com</strong></p><p>.</p><h3><strong>Children’s Privacy</strong></h3><p>TokyoParcel does not sell products to children. If you are under 18, you may only use our services under parental or guardian supervision. We do not intentionally collect data from minors without verified parental consent.</p><h3><strong>Policy updates and conditions</strong></h3><p>By using our services, you agree that your data and any disputes related to privacy are governed by this Privacy Policy and our Terms of Use. We may update this policy as our operations evolve. Updates will be published on our website, and we will not make changes that reduce customer rights without prior consent.</p><h3><strong>Examples of information collected by TokyoParcel:</strong></h3><p>When you use our services, we may collect:</p><ul><li>Your name, phone number, and address.</li><li>Payment and location details.</li><li>IP address.</li><li>Product reviews and emails sent to us.</li><li>Contacts you share with us.</li></ul>